As Bret Victor put it a great tool should fit both the problem and the user. And as Crawford put it “interaction is a cyclic process in which two actors alternately listen, think, and speak.”. As an engineer I want to use technology to connect these two ideas. Technology can be used as a tool for interaction. but it shouldn’t be limited to the swipe gesture. If you consider technology as a tool you should utilize human abilities when you think of a human as a user. If you think of interaction as a conversation, it should come easy to both sides of the conversation, it shouldn’t limit the abilities of neither technology nor a human being. If technology is the tool, interaction is the bridge among problem, technology and the user. The more practical the interaction is, the more useful the technology can be.
I agree with both Bret and Crawford, interaction shouldn’t be as simple as push of a button or swipe of a hand. In present everything is based on these technologies. Even when you call customer service, operators are replaced with an automated voice that requires a push of a button and they are mostly not helpful. For example IKEA didn’t get my bed and other furniture delivered today and I tried calling for assistance and guess what? Not helpful at all. Where is the solution to my problem as a user of customer service? I couldn’t even tell them my problem since automated voice couldn’t listen. Everyday technology is mostly focused on saving time not actually solving a problem.
As swipe gesture is the most used interface feature in screen technology, graphics is the most invested feature of a computer game. There should be more interactive features in a game. When computer games used to contain much less pixels and were upgraded into twice as much pixels it made a huge difference but nowadays when you multiply your already high pixel graphics twice it doesn’t make that much difference. I think that the creators should put that energy into upgrading the interactivity of the gameplay.
Interactivity is a whole new world worth exploring, and as history goes; exploring the unexplored territories makes the biggest difference.